UX PRODUCT DESIGN Manager

JANUARY 2024 - Present

Leads the delivery of solutions for one of Freddie Mac’s largest portals, Loan Advisor, focusing on making decisive decisions, fostering smooth cross-functional communication, and nurturing continual development and teamwork. Plays a crucial role in shaping the strategic direction of product design, ensuring that user needs come first, ultimately delivering solutions that ease user interaction while aligning with corporate goals. Guides junior designers to help them grow and develop, while also managing workload distribution to maintain team efficiency.

SENIOR UX PRODUCT DESIGNER

NOVEMBER 2022 - JANUARY 2024

Collaborates with UX team members to achieve business objectives, drives design enhancements, and leads UX Design for multiple product teams. Utilizes strong knowledge and understanding to improve UX/product design at the program level. Excels in delivering solutions to product teams by demonstrating design expertise, and adhering to the Design System, UX standards, and best practices. Independently develops innovative solutions with minimal review required. Proactively identifies challenges, facilitates design planning, and enhances application user experience. Conducts peer reviews of design solutions to ensure optimal usability and prevent future implementation issues. Works independently, relieving design workload from leadership. Demonstrates leadership through effective decision-making, identifying and resolving product team roadblocks, and engaging cross-functional teams. Balances short-term goals and long-term impact with the overall program, while utilizing experience to meet user needs and business objectives. Leads engagements, conducts UX research and usability testing, delegates design work to junior team members, conducts UX reviews, and provides feedback to prioritize the backlog.

UX PRODUCT DESIGNER

April 2020 - NOVEMBER 2022

Responsibilities include designing solutions for complex workflows, creating interactive prototypes, and acting as a gatekeeper for UX best practices. The team’s vision is to ensure a consistent and seamless experience for customers in any Single-Family web application or tool by considering user pain points, keeping in line with UX research, and the latest industry standards for usability and user interactions. She provides direction to developers for any questions regarding demos of the applications that are presented to multiple lenders and servicers. Act as a strategic partner to product owners, project managers, and developers to deliver user-centered designs in an agile environment.

UX & UI Design Director

January 2020 - APRIL 2020

Led strategy for UX & visual design at a digital marketing firm that works with business owners to promote their goods and services to a target audience.